HomeGain is committed to protecting the privacy of its users. When you register for HomeGain's online services, the information you provide to us is used to provide the services you have registered for, to deliver email notifications to you, and from time to time, to validate your identity. Our data collection policies with regard to current and future services allow you to choose how much information you provide to us, and to control how we use that information. Read below to find out more.
Our Commitment to You
HomeGain is committed to making your HomeGain experience satisfying and safe. Our data collection policies allow you to choose how much information you provide to us, and what HomeGain does with the information you supply. HomeGain will keep your information within HomeGain unless you consent to our supplying all or a portion of your information to third parties as a part of one of the HomeGain service offerings. However, if you tell HomeGain not to send you further emails, this instruction may be communicated to third parties who send email on HomeGain's behalf solely to allow us to comply with your instructions. HomeGain collects information online to allow you to use our services. Depending on the service you are accessing, you could be asked at various times to provide information such as your name, email address, street address, contact phone number or other information related to of the property you are seeking to buy or sell, and/or what type of customer you are seeking to attract. On other occasions such as when we require payment for HomeGain services, we may request your credit card number to conclude the transaction. We request this information to deliver on the services you are requesting, and to allow us to provide our strongest value to you - a personalized online experience. Information collected online is often defined as being either anonymous or personally identifiable:
2. Personally Identifiable Information refers to information that tells us specifically who you are, such as your name, email address or phone number. In many cases we need this information to provide the personalized or enhanced service that you have requested. We hope that, like many of our customers, you will find it beneficial to provide Personally Identifiable Information to HomeGain so that we may provide valuable services to you. Registering with HomeGain will also cause a HomeGain cookie to be issued; this cookie allows HomeGain to "recognize" you when you are on HomeGain's site to allow us to personalize our service for you.
Third Party Advertisers.
Third Party Cookies
Links to Third Party Web Sites
As a service to our users we provide links to various unrelated third party web sites. We are neither responsible for the content on nor for the information collection practices of such web sites, nor do we control the privacy policies of such web sites. Their policies may be substantially different in this regard from HomeGain. Accordingly, we recommend that you review their privacy and information collection policies before providing any information to such third parties.
What Personally Identifiable Information of yours is collected by HomeGain
When you register for HomeGain online services, the information you provide to us is used to provide the service for which you have registered. Depending on the services you have chosen to use, some or all of your Personally Identifiable Information may be used by HomeGain to provide such services. Personally Identifiable Information may also be provided to intermediaries and third parties who assist HomeGain in providing you with the service you request. For example, if you register to use our Find a REALTOR® service and agree to its terms, some of your information may be shown to real estate agents (e.g., characteristics of the home you wish to sell), but not all of your information if you are a seller (e.g., your email, since this service protects your anonymity). As another example, when you request assistance in estimating the value of your home, we may provide some of your Personally Identifiable Information and general information regarding your home to one of our partners who may in turn share your information with a local real estate agent familiar with your market to assist you. Once you have been contacted by a real estate agent, we recommend that you contact them directly for information about their specific privacy policies. When registering for HomeGain services, you provide HomeGain with your email address. We will use your email address to deliver these HomeGain services, such as notifying you of new agent proposals if you registered for our Find a REALTOR® service. We and our partners may also send you information about other services if you have opted in to receiving such notifications.
Agents: We use a credit card processing company to bill you for goods and services. This company does not retain, share, store or use personally identifiable information for any other purposes.
If you post to a blog on this web site, you should be aware that any personally identifiable information you submit here can be read, collected or used by other users of this site, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit to this site. We obtain prior consent to display a user’s personally identifiable information when they submit a testimonial for display on our web site.
What about cookies
EMAIL: What choices are available to you regarding collection, use, and distribution of the information
What kind of security procedures are in place to protect against the loss, misuse, or alteration of information under the company's control
HomeGain operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized individuals have access to the information provided by our customers. Any particularly sensitive information, such as a customer's credit card number collected for a commerce transaction, is encrypted prior to transmission. You the consumer are ultimately responsible for the security of your HomeGain Member Name and password. Please take care to store your HomeGain Member Name separately from your account password, or better yet, choose a password that you don't need to write down at all.
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link http://en.wikipedia.org/wiki/Transport_Layer_Security. Please keep in mind that despite these measures, HomeGain cannot guarantee or warrant 100 percent security of its servers and databases. Moreover, HomeGain cannot guarantee that Personally Identifiable Information that you submit through the web site will not be intercepted or otherwise disclosed.
How you can correct any inaccuracies in the information
HomeGain believes strongly in providing you with the ability to access and edit the personal information that you have provided to us. To update the information retained about you, please visit our My HomeGain control center area.
Agents click www.homegain.com/agent/agentProfile1
Consumers click www.homegain.com/client/user_info
Standard corporate transfers of information
Information about the users of our web site, including personally identifiable information, may also be disclosed in connection with certain standard business transaction such as any debt financing, acquisition or merger, sale of assets as well as in the event of a bankruptcy, assignment for benefit of creditors or receivership in which personally identifiable information could be sold or transferred to third parties as an asset. Please see our “Changes in this Privacy Statement” section below for how we will notify users of such an occurrence.
Your Privacy Rights Regarding Third Party Sharing
To help service your requests, such as a request to Find A REALTOR® or to receive a home valuation, we may provide certain Personally Identifiable Information to third parties who may use this information for their own purposes, including sending advertising to you. If you would prefer to opt out of this usage of your Personally Identifiable Information, you may do so by updating your Personal Profile and opting out of such usage. To access your Personal Profile, you must first log in to www.homegain.com. However, we will still use and provide to third parties your Personally Identifiable Information to fulfill your request. Additionally, we may have entered into agreements with various third party providers that result in the display of a co-branded web page which is hosted by the third party provider. In such instances, we are neither responsible for the content on nor for the information collection practices of such web sites, nor do we control the privacy policies of such web sites. Their policies may be substantially different in this regard from HomeGain. Accordingly, we recommend that you review their privacy and information collection policies before providing any information to such third parties.
Share This (Blog)
If you choose to use our service to forward a blog posting from our site to a friend, we will ask you for your name and email address and for your friend’s email address. We will automatically send your friend a one-time email with the information you requested be sent. HomeGain does not store any of the information you have provided.
We provide users' on the Site the capacity to share information from the Site using a third party widget that allows for the transfer of information to third party sites of your selection, by acting as a bridge between both Sites. While information is transferred through widgets on the Site, none of your personal information is stored within or used for any other purposes. Users' also have the capacity to import contacts on this platform - this third party personal information is only imported with your explicit consent and specifically for those contacts you select - we do not share, or use any of this collected information for promotional services. This third party personal information is stored in a users' account and used specifically to service communication requests where they have been made.
Changes in this Privacy Statement
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email or by means of a notice on our home page.
If you have any questions or concerns regarding this statement, you should first contact HomeGain's corporate counsel at firstname.lastname@example.org. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php. TRUSte will then serve as a liaison with us to resolve your concerns.